Widerrufsrecht

Return Policy

Last updated: June 19, 2026

Return Window

We accept returns within 7 days of the delivery date. Requests submitted after this window will not be eligible for a return.

Store Credit Only

All approved returns are issued as store credit only. We do not offer cash refunds or refunds to the original payment method. Store credit will be applied to your Brooke Shade account and can be used toward any future purchase.

Eligibility Requirements

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Items showing signs of use, damage, or alteration

How to Initiate a Return

To start a return, please contact us at [your email address] within 7 days of receiving your order. Include your order number and reason for return. Our team will review your request and provide return instructions if eligible.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

Processing Time

Once we receive and inspect your return, store credit will be issued within 3–5 business days.